One of our wholesale customers who have 500+ fleets was struggling with missed delivery windows during peak season. Orders leaving the warehouse late because load sequencing was not aligned with dock availability and route planning was not finalized in time. CSCS implemented their Smart Dispatch engine, integrating real-time driver availability, route optimization, and WMS load readiness into a single decision flow. Dispatch assignments now happen in minutes instead of hours, and the system automatically reroutes drivers if delays occur. The client appreciated our ability, and they awarded us a broader scope to deploy Smart Dispatch across all their regional DCs, helping them reduce missed delivery windows by 23% and cut overtime costs significantly.
August 12, 2025
Case Studies
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